In the 2006
report it was recorded that St. Helier residents who attended a meeting
made comments on various areas of concern, in this regard we have highlighted
the concerns over transport as follows:
An issue that was raised on a regular basis was that of late-night transport.
Most agreed that a fair proportion of problems occurred because of the
length of time revellers spent waiting for transport once pubs/clubs had
'If we did
something about not having loads of drunken people queuing for a taxi
late at night, this would solve most of the problems in town.'
night transport sorted.'
transport desperately needs to be improved, particularly at the Weighbridge.'
about there being too few taxis at night. It's about there being too many
people on the streets at the same time.'
people talked about the need to improve late night transport in order
to get people out of town, quickly, safely and cheaply. Whilst some participants
were quite sceptical about the likelihood of success in this area due
to costs or engaging taxi drivers, improving late night transport was
clearly seen as one of the biggest factors in addressing crime and anti-social
behaviour in St Helier.
believe this still hasn't been sorted out!'
'If we did
something about not having loads of drunken people queuing
for a taxi late at night, this would solve most of the problems in town.'
It is clear
from the discussions that if we are to tackle the issue of late night
transport then we need to ensure the safety of those providing the transport
as well as the passengers.
St. Helier Community Partnership moved forward with a new initiative to
address the concerns expressed in the report.
of taxi marshals to reduce conflict and disorder at taxi ranks is becoming
widespread in many places in the world. Results are almost exclusively
positive with reduced crime and anti-social behaviour, improved customer
satisfaction and improved perceptions of safety for both passengers and
taxi drivers just some of the benefits being reported.
Q-Safe Taxi Marshal scheme was developed following discussions between
the Safer St Helier Community Partnership and the Jersey Taxi Drivers
Association. The aim of the scheme is to provide supervision for the late
night taxi queues at the Weighbridge, ensuring that queues are orderly
and that queue-jumping and associated disorder are minimised. In turn
it was hoped that this would make residents and visitors feel safer by
preventing associated anti-social behaviour.
It was agreed
with the Jersey Taxi Drivers Association that the marshals would be provided
with direct communication to drivers. This has enabled them to update
passengers on the approximate waiting time and also provides the marshals
means of contacting drivers regarding passengers who are unruly or unfit
trial project was run between the 7th and 31st December 2007. Marshals
worked between the hours of 11 pm 4 am on Fridays and Saturdays.
The results from the trial proved so positive that it was agreed that
the scheme should continue. Since that time Q-Safe Taxi Marshals have
been working at the Weighbridge taxi rank most Friday and Saturday evenings
when funding has allowed.
results have been impressive. Latest official statistics from the States
of Jersey Police show that they have only had to deal with four assaults
at the taxi rank since the scheme began compared to 19 assaults over the
previous 3 years. Reports of drunkenness and anti-social behaviour are
also significantly reduced with 6 incidents so far this year compared
to 53 incidents in the preceding 3 years. Furthermore, results from the
evaluation of the pilot showed that the vast majority of people interviewed
felt the scheme was making a positive difference. Many said it made them
feel safer, in particular taxi drivers remarked that it made them feel
safer and was likely to lead to more drivers willing to work the rank
February 2009 Acting Chief Officer David Warcup said: 'We welcome and
fully support the introduction of taxi marshals. They have brought considerable
benefits in increasing safety in that area.'
The SSHCP have been exploring innovative ways of raising funds for the
taxi marshal scheme and in partnership with the Jersey Taxi Drivers Association,
have been investigating the possibility of raising revenue through advertising
The SSHCP requested the Minister for TTS to allow advertising on taxis
similar to the way that advertising is allowed on the buses. The minister
agreed to this with the provision that he had the final say on the type
of advertising allowed and that the
funding and administration of the monies should be done directly through
a notice in the JEP in October 2008, a number of companies had expressed
an interest in advertising in and on taxis. It is possible, with the agreement
of TTS that the Taxi Marshal Scheme will have secured sufficient recurring
funding to enable it to
run for the next three years at least.
scheme has been continually monitored and evaluated for its effectiveness
and the results from the data collected shows that there can be little
doubt that the trial has been hugely successful; not only in reducing
the actual anti-social
behaviour in that area, but perhaps more importantly in improving the
quality of life of those living, working and using the area.
In May 2008,
at the British Institute of Innkeepers Award ceremony, the Safer St. Helier
Community Partnership was awarded the Parish of St. Helier Social Responsibility
Award 2008 in recognition of the outstanding contribution that the Q-Safe
Taxi Marshal Scheme has made to improving peoples quality of life
in St Helier.
allow the Q-Safe Taxi Marshals to continue until advertising revenue had
been secured, the Constable of St. Helier, Simon Crowcroft, agreed at
a meeting that the Parish of St. Helier would underwrite the cost of the
scheme until sustainable funding was secured. This was on the understanding
that PoSH would be paid back when sufficient funding was secured.
the Constable of St. Helier for his support and promise of underwriting
the cost of the Q-Safe Taxi Marshal scheme because without that promise
we would have had no option but to withdraw the Q-Safe Taxi Marshal scheme
in June 2008 until advertising revenue had been secured.
2009 SSHCP requested the promise of underwritten payment made by the Constable
of St. Helier, Simon Crowcroft in June 2008 to be honoured, only to discover
that criteria had been put in place that SSHCP were not made aware of
when the Constable's promise had been made.
now a matter of protracted negotiation between Safer St. Helier Community
Partnership and the Parish of St. Helier. To date, no funding in any form
has been paid by the Parish of St. Helier for the Taxi Marshals who are
an essential part of making St. Helier safer.
Helier Community Partnership have learnt a valuable lesson in working
in partnership with the Parish of St. Helier.
SSHCP have delivered and improved the late night safety environment in
the weighbridge area through the successful introduction of the Q-Safe
Launch of Taxi Advertising
sure youre aware of the success of the Q-safe Taxi Marshal scheme
at the Weighbridge, which has reduced crime and antisocial behavior on
the rank by a significant amount. Latest police data shows that there
have only been two assaults at the rank so far this year.
One of the
key principles upon which the Safer St Helier Community Partnership works
toward is that any initiative it introduces does not become an added burden
on the tax payer or rate payer. With this in mind, for the past eighteen
months we have been working with officers from Transport and Technical
Services (TTS), Home Affairs; Taxi Driver Associations and private sector
business developing a way in which the taxi marshal scheme can be funded
through advertising revenue.
approval from the Minister of TTS to undertake a trial of advertising
on taxis and I am glad to report that we are going to launch this trial
on Wednesday 7th October 2009.
on this link to see the CTV report 7
Oct 2009 Official Launch of Taxi Advertising
funding of the Taxi Marshals is now paid by advertising on and in taxi-cabs
through working closely with the Jersey Taxi Drivers Association, Transport
and Technical Services Department, the Transport Minister and advertising
agencies 360 Vision (Jersey) Ltd and Offshore International Advertising
business partners 360 Vision (Jersey) Ltd and Offshore International Advertising
Ltd have guaranteed funding that will help to pay for the Taxi Marshals
for at least three years.
| Funding Partners | Q-Safe
| Alcohol | Links
Social Behaviour |
Us| Contact | Passenger